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Billing and usage app error

Manzuarco — Wed, 27 Mar 2024 18:48:09 GMT

Hi there. I have problem to see my billing and usage via BT app and browser. I can't see my bill or billing date. Nothing. After login I can see error msg only. The msg is: Sorry,your billing and usage isn't available at the moment. I was on the phone with support week ago and still nothing changed. Anyone has solution? Many thanks

Re: Billing and usage app error

NeilO — Wed, 27 Mar 2024 19:42:18 GMT

@Manzuarco Welcome to the community and thanks for posting. I'm sorry you're experiencing problems viewing your bills, do you have more than one account number in the drop down option in MyBT?

Thanks

Neil

Re: Billing and usage app error

Manzuarco — Thu, 28 Mar 2024 17:23:49 GMT

Thanks for reply. No. Just one account. I was told: my account will be investigated and fixed. I have to wait 3-5 working days.

Re: Billing and usage app error

PaddyB — Thu, 28 Mar 2024 19:39:07 GMT

Hi @Manzuarco,

Thank you for posting back. If you send me your details, I'll be able to get that investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy