This topic

Can't switch between BT accounts so unable to access my products

mh1996gl — Wed, 27 Mar 2024 19:37:15 GMT

I have 2 BT accounts associated with my email address, one for my old mobile and one for my current broadband contract.

When I cancelled my BT mobile contract it is now doing the thing where I am unable to use the drop down menu to switch between my accounts. I have seen several similar threads, and I appear to be having the same issue.

This was never really an issue but as my broadband contract is now close to running up I cannot access the products page to view my current package and renewal options.

From the previous threads, it appears as if deleting the old BT account associated with the mobile from myBT account would sort the problem. Would someone in the know about this issue who has sorted this issue before please be able to contact me?

Thanks a lot

Re: Can't switch between BT accounts so unable to access my products

NeilO — Wed, 27 Mar 2024 19:53:53 GMT

@mh1996gl I'm sorry about that. We might be best deleting the BT ID so you can set it up with just the broadband account. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: Can't switch between BT accounts so unable to access my products

mh1996gl — Wed, 27 Mar 2024 20:01:48 GMT

Thanks for the quick reply. I am unable to reply to your message - do new community accounts have restrictions on sending private messages?

Re: Can't switch between BT accounts so unable to access my products

NeilO — Wed, 27 Mar 2024 20:06:35 GMT

@mh1996gl no the restriction is lifted after your first post. Are you getting an error message?

Neil

Re: Can't switch between BT accounts so unable to access my products

mh1996gl — Wed, 27 Mar 2024 20:08:26 GMT

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Re: Can't switch between BT accounts so unable to access my products

NeilO — Wed, 27 Mar 2024 20:17:59 GMT

@mh1996gl I've turned off and on the private message feature in your community profile. Can you try again and let me know if that works?

Thanks
Neil