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X box game pass

lshaw72 — Sat, 30 Mar 2024 13:18:03 GMT

According to my BT account our X box subscription is still active and the subscription renews next month. But my husband cannot access it on his console it says he needs to subscribe? It was fine a month ago?!

Help

Re: X box game pass

DavidM — Sat, 30 Mar 2024 13:28:50 GMT

Hi @lshaw72 and welcome to our community.

Sorry you're having problems with the game pass. Our customer service guys should be able to help with this so give them a call on 0330 1234 150 and let me know how you get on.

Cheers

David

Re: X box game pass

lshaw72 — Sat, 30 Mar 2024 13:42:19 GMT

I tried calling but there was no option for subscription or X box. And no option to speak to an advisor.

Re: X box game pass

DavidM — Sat, 30 Mar 2024 13:52:40 GMT

Thanks for the reply @lshaw72

That's unusual. I'll be happy to take a look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David

Re: X box game pass

lshaw72 — Tue, 02 Apr 2024 12:56:06 GMT

Thanks . Message read and replied to