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Xbox ultimate 12 month activation

mrsashleywebb — Wed, 27 Mar 2024 17:21:10 GMT

Hello how do I activate this product that was advertised when I signed up to fibre 900? Nothing showing on my online products. Many thanks in advance

NeilO — Wed, 27 Mar 2024 19:40:42 GMT

Hi @mrsashleywebb when was your fibre 900 connected? You'll get an email when the game pass is ready to be claimed.

Thanks

Neil

mrsashleywebb — Wed, 27 Mar 2024 20:20:22 GMT

It’s already connected, but no email as yet x

NeilO — Wed, 27 Mar 2024 20:29:56 GMT

@mrsashleywebb It normally arrives within a couple of days of the order completing. When were you connected?

Neil

mrsashleywebb — Sun, 31 Mar 2024 16:20:35 GMT

Last week. But not had anything through as yet

DavidM — Sun, 31 Mar 2024 16:23:23 GMT

Thanks for the reply @mrsashleywebb

I might be worth calling our customer service guys on 0330 1234 150. They'll be able to tell you what's happening.

Cheers

David