https://community.bt.com/t5/Bills-Packages/Charged-for-an-Item-I-returned/m-p/2359542#M167066 <P>Back in January I returned the Smart Hub along with the Tv box in the same bag provided by BT.&nbsp; Few weeks after, I&nbsp; received an email saying that they only received the Smart hub. I have now been charged for not returning the TV box. Can you please help me with this issue? as I am really confused and the BT customer service couldn't help me because I didn't have proof of postage.</P><P>Thanks, Jesse</P><P>&nbsp;</P> Tue, 02 Apr 2024 13:49:05 GMT JESSE1 2024-04-02T13:49:05Z https://community.bt.com/t5/Bills-Packages/Charged-for-an-Item-I-returned/m-p/2359542#M167066 <P>Back in January I returned the Smart Hub along with the Tv box in the same bag provided by BT.&nbsp; Few weeks after, I&nbsp; received an email saying that they only received the Smart hub. I have now been charged for not returning the TV box. Can you please help me with this issue? as I am really confused and the BT customer service couldn't help me because I didn't have proof of postage.</P><P>Thanks, Jesse</P><P>&nbsp;</P> Tue, 02 Apr 2024 13:49:05 GMT https://community.bt.com/t5/Bills-Packages/Charged-for-an-Item-I-returned/m-p/2359542#M167066 JESSE1 2024-04-02T13:49:05Z