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Changing BT ID user - problem mid process

The_Bin_Man — Thu, 28 Mar 2024 19:26:49 GMT

I want to change a BT ID so I followed the process online however after clicking ok with the new email address and BT error flashed up on the screen.

The new email address didn't receive a message and I can still login with the old login information.

So I tried the process again but now when I type the new email address and error comes up saying 'BTID username already exists, please try a different email address'.

Can someone get me out of the loop?

Thanks.

Re: Changing BT ID user - problem mid process

The_Bin_Man — Fri, 05 Apr 2024 03:42:49 GMT

Anyone?

Re: Changing BT ID user - problem mid process

NeilO — Fri, 05 Apr 2024 11:56:28 GMT

@The_Bin_Man I'm sorry about that, it might be best deleting the BT ID completely to enable you to set it up from scratch.

I'll send you a private message so you can get in touch with your details but it will be next week before the moderation team can get back to you as we're really busy at the moment.

Thanks

Neil

Re: Changing BT ID user - problem mid process

The_Bin_Man — Fri, 05 Apr 2024 18:09:16 GMT

Thanks Neil. PM sent.

Re: Changing BT ID user - problem mid process

The_Bin_Man — Tue, 16 Apr 2024 18:18:16 GMT

Thanks Neil for sorting this issue. Appreciated.