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I need to delete several old BT accounts

JacquiA — Sun, 07 Apr 2024 07:40:13 GMT

Hello, I need to have several former BT accounts removed from my online facility. For a lot of boring reasons which I won't explain I ended up with several redundant accounts last year. A manager closed them down for me but now I've commenced with a new BT account I can still see all of the old ones listed and its annoying and causing confusion when I log in. Looking at other similar posts I can see how the issues were resolved by a specific BT team. Can someone help please?

Re: I need to delete several old BT accounts

Anonymous — Sun, 07 Apr 2024 08:06:55 GMT

Billing should be able to sort that for you.

Re: I need to delete several old BT accounts

JacquiA — Sun, 07 Apr 2024 08:28:53 GMT

Thanks @Anonymous - appreciate the advice. Saw through other posts that a moderator enabled others to delete their accounts so hoping for the same. I tried last year to have all the abortive accounts deleted and it became such a nightmare that myself and the account manager gave up!

Re: I need to delete several old BT accounts

Anonymous — Sun, 07 Apr 2024 08:52:16 GMT

It's a sad reality that t often takes several calls to BT before reaching someone competent to handle your issue. So I'd urge you to try either the phone or message service again. The Mods are a very small team with a very high workload.

Re: I need to delete several old BT accounts

JacquiA — Sun, 07 Apr 2024 11:37:18 GMT

I appreciate that - will give it another go tomorrow!