This topic

Xbox Game Pass

sliyk — Tue, 19 Sep 2023 09:58:18 GMT

Hello,

I am struggling with the same issue. Is it something you can help with please?

Thanks.

Re: Xbox Game Pass

RobbieMac — Tue, 19 Sep 2023 10:00:43 GMT

Hi @sliyk

Welcome and thanks for your post! I have moved your post to start your own thread.

I am sorry for the problems you're having with your Xbox Game Pass. Have you opted out through your BTID? Once you're opted out, the ownership of the pass should revert back to Microsoft after the opt out date.

Post back and let me know please 🙂

Thanks,

Robbie

Re: Xbox Game Pass

sliyk — Tue, 19 Sep 2023 10:13:37 GMT

I have let the 12 months offer lapse and even after it has finished the control has not reverted back to Microsoft.

Re: Xbox Game Pass

RobbieMac — Tue, 19 Sep 2023 10:23:23 GMT

Thanks for posting back to confirm that @sliyk

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Xbox Game Pass

RobbieMac — Fri, 29 Sep 2023 12:30:04 GMT

Thanks for taking the time to chat with me today @sliyk

I'll be back in touch next week as agreed when I've received word back from my colleague.

Thanks,

Robbie

Re: How can I revert control of my Xbox account back to Microsoft?

sliyk — Thu, 19 Oct 2023 20:22:29 GMT

Dear Daniel,

MY account is still stuck with BT and I want it reverted back to Microsoft please.

Thanks,

Hassan.

Re: How can I revert control of my Xbox account back to Microsoft?

PaddyB — Fri, 20 Oct 2023 08:31:28 GMT

Hi @sliyk,

Thank you for posting. I'm sorry the Xbox Account hasn't been reverted back to Microsoft.

I can see that @RobbieMac is dealing with your case and is chasing and update from the Xbox team.

Robbie will get back to you as soon as there is an update.

Thanks,

Paddy

Re: Xbox Game Pass

sliyk — Fri, 20 Oct 2023 22:13:54 GMT

Hi Robbie,

I have not heard back from you so just touching base.

Thanks,

sliyk.

Re: Xbox Game Pass

RobbieMac — Sat, 21 Oct 2023 12:35:02 GMT

Sorry for the time this is taking to get sorted out @sliyk

Your case was escalated a few days ago. I'll touch base with you later to give you a full update as to what is happening.

Thanks,

Robbie

Re: Xbox Game Pass

Notplato — Sat, 06 Apr 2024 01:00:05 GMT

Hi there,

I have the exact same issue and wondering how I go about reverting my account back to Mircosoft.

Thanks for any help in advance.

Re: Xbox Game Pass

DanielS — Sat, 06 Apr 2024 15:11:19 GMT

Hi @Notplato,

I'll send you a private message so you can reply back to my team.

We'll send this across to our internal Xbox/Microsoft team who will look into it for you.

Thank you

DanielS

Re: Xbox Game Pass

Notplato — Sat, 06 Apr 2024 17:47:52 GMT

Thanks, Daniel, much appreciated.

Re: Xbox Game Pass

j154822 — Sat, 06 Apr 2024 23:27:45 GMT

I also have the same issue my free game pass trial has expired so has my 30 days notice but BT are still in control of my gamepass account I would also be grateful if you could release my account so I can use the two years I have left thanks in advance

Re: Xbox Game Pass

Rick121212 — Sun, 07 Apr 2024 06:08:31 GMT

Hi @DanielS - my situation is identical to @j154822 .

Please can you offer your assistance?

Many thanks

Rich

Re: Xbox Game Pass

j154822 — Sun, 07 Apr 2024 15:04:45 GMT

Having spend nearly two hours on the phone trying to fix this and not getting anywhere, I am beyond frustrated @Rick121212 @DanielS

Re: Xbox Game Pass

DanielS — Sun, 07 Apr 2024 16:03:37 GMT

Hi @j154822 and @Rick121212,

I am sending you both a private message separately that you can reply back to my team through.
Please note, it will take us a few working days before we can pick this up and then send it across to our Xbox/Microsoft team.

Thank you

DanielS