https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360713#M167247 <P>Thanks for your response&nbsp;</P><P>My problem with phoning is the appallingly long wait on hold🤬 - I gave up. &nbsp;It should also be noted that return of kit does not fit in to any of the options given.&nbsp;</P><P>Having searched again I eventually found the section from which I could request a label - but it was not easy.</P><P>Suggestions for &nbsp;improvements, which would simplify to process and so lead to more people returning kit:</P><P>- ensure the link given takes you straight to the request a label section</P><P>- have a Freepost address printed on the box of the new kit so all you have to do is put the old kit in and post - surely less bureaucratic&nbsp;</P><P>&nbsp;</P> Mon, 08 Apr 2024 04:55:12 GMT PaulineVickers 2024-04-08T04:55:12Z https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360690#M167235 <P>Will you please send me one too. The label is not where you say it is. I’ve tried &nbsp;bt.com/returns 🤬</P> Sun, 07 Apr 2024 18:48:53 GMT https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360690#M167235 PaulineVickers 2024-04-07T18:48:53Z https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360694#M167236 <P>Call BT 0330.1234.150 and request that they send a returns bag out to you.</P> Sun, 07 Apr 2024 19:43:10 GMT https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360694#M167236 gg30340 2024-04-07T19:43:10Z https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360713#M167247 <P>Thanks for your response&nbsp;</P><P>My problem with phoning is the appallingly long wait on hold🤬 - I gave up. &nbsp;It should also be noted that return of kit does not fit in to any of the options given.&nbsp;</P><P>Having searched again I eventually found the section from which I could request a label - but it was not easy.</P><P>Suggestions for &nbsp;improvements, which would simplify to process and so lead to more people returning kit:</P><P>- ensure the link given takes you straight to the request a label section</P><P>- have a Freepost address printed on the box of the new kit so all you have to do is put the old kit in and post - surely less bureaucratic&nbsp;</P><P>&nbsp;</P> Mon, 08 Apr 2024 04:55:12 GMT https://community.bt.com/t5/Bills-Packages/Re-Return-of-kit/m-p/2360713#M167247 PaulineVickers 2024-04-08T04:55:12Z