This topic

Account Manager request pending

richardwg — Fri, 26 Jan 2024 16:21:26 GMT

I am trying to manage my mother's phone account. She is 95. I registered Financial Power of Attorney with BT and was told I could set up an account. I have done this and have requested to manage the account with my mother's account number. The account now just shows a "request pending" message. How long is this likely to take? My mother has just come home from hospital and may need upgrades to her red button system. Thanks for any help you can give.

Re: Account Manager request pending

PaddyB — Fri, 26 Jan 2024 19:37:31 GMT

Hi @richardwg,

Thank you for posting. If you send me the account details, I'll be able to complete that account manager request for your mom's account.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Account Manager request pending

DavidM — Sat, 03 Feb 2024 16:49:12 GMT

Thanks for sending over the details recently @richardwg

I'm glad I as able to get this sorted for you.

Cheers

David

Re: Account Manager request pending

LJN — Mon, 08 Apr 2024 15:55:46 GMT

I am having exactly the same issue and despite having the LPOA being acknowledged by a lady that contacted me from BT I have the following message on my BT account.

Pending Request

You have made a request to become an Account Manager for:

The elderly owner of the account doesn't have an email account and so I have used my own email address and she doesn't answer the phone as has been scammed in the past.

Please can you help?

Re: Account Manager request pending

Keith_Beddoe — Mon, 08 Apr 2024 16:05:55 GMT

@LJN

Please post on a new thread, as this one has been marked as solved.

Start here https://community.bt.com/t5/forums/postpage/board-id/Billqueries

Re: Account Manager request pending

LJN — Mon, 08 Apr 2024 16:21:27 GMT

Have done. Many thanks for your help