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Cannot activate free Xbox Game Pass subscription

dmedlicott — Mon, 08 Apr 2024 18:15:01 GMT

Hi there,

I've just upgraded to Full Fibre 900 with Halo 3 and am apparently eligible for 12 months of xbox game pass ultimate, however when I try to click the 'Add Now' button under the Content Partner section of My BT, I get the following error message:

"We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2."

I have attempted to call through on this line but it disconnects.

Can any mods here like @RobbieMac or @DavidM or @DanielS to help me with this.

Re: Cannot activate free Xbox Game Pass subscription

PaddyB — Mon, 08 Apr 2024 18:17:54 GMT

Hi @dmedlicott,

Thank you for posting. I'm sorry you're having issues activating the Game Pass. Have you tried ringing that number?

Thanks,

Paddy

Re: Cannot activate free Xbox Game Pass subscription

Avaryne — Mon, 08 Apr 2024 23:23:00 GMT

Same issue here. Been trying for a week, always 'maintenance'. The phone number does not connect.

Is there another way I can activate the Game Pass offer please?