This topic

Activation DOB incorrect

Calsnek — Wed, 10 Apr 2024 15:35:25 GMT

Hi,

I am being requested to setup my BT ID, however when being asked for my DOB it’s incorrect according to the page and has now locked me out.

Thanks

Re: Activation DOB incorrect

NeilO — Wed, 10 Apr 2024 18:27:13 GMT

Hi @Calsnek did you get the activation email and click on the link? Are you trying to follow the password reset process when its asking for your DOB?

Thanks

Neil

Re: Activation DOB incorrect

Calsnek — Wed, 10 Apr 2024 18:37:59 GMT

Hi,

it’s the activation email I’m clicking on.

Thanks

Re: Activation DOB incorrect

NeilO — Thu, 11 Apr 2024 07:32:38 GMT

@Calsnek I'll send you a private message so you can get in touch with your details and we'll be happy to help. If this needs urgent attention I'd recommend calling 0330 1234 150 as we are quite busy in the moderation team.

Thanks

Neil