This topic

monthly bill

angiewhite3 — Fri, 12 Apr 2024 08:48:18 GMT

our contract of bt package of 2 mobile phones broadband and bt tv. has expired. bt has given us a new contract of

the 2 mobiles to a ee package and the broadband and bt tv on bt package. with the pack code the first mobile

transferred ok. the 2nd did not. ee and bt tech staff there was issue with the pack number and was agreed to scrap

my number and issue me a ee number which was agreed. regret on our new bt package this mobile is still on the account. with many calls with bt i cant get is removed

Re: monthly bill

Keith_Beddoe — Fri, 12 Apr 2024 09:25:11 GMT

@angiewhite3

Welcome to this user forum for BT Retail phone and broadband customers.

Once your BT account has closed, which could take 30 days, then it should disappear.

If you are an EE customer, its best to post on their forum, if you have other issues.

https://community.ee.co.uk/

Thanks

Re: monthly bill

angiewhite3 — Fri, 12 Apr 2024 09:19:41 GMT

good morning

i am a bt customer with ee mobile package (which bt switched) bt control our broad band and bt tv package.

at the moment ee will be charging for 2 phone

bt will charge for 1 phone

we only have 2 phones

Re: monthly bill

Keith_Beddoe — Fri, 12 Apr 2024 09:22:48 GMT

@angiewhite3

Thanks for the clarification.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: monthly bill

angiewhite3 — Fri, 12 Apr 2024 09:36:46 GMT

good morning

thanks for the clarification. f.y.i. we have contacted that number all this week. on my next estimate from bt

my old number is still on their bill. will keep trying the 150 number

many thanks

Re: monthly bill

imjolly — Fri, 12 Apr 2024 09:43:07 GMT

you can also try the billing team

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: monthly bill

angiewhite3 — Fri, 12 Apr 2024 10:37:18 GMT

morning

we did. they gave us a credit for the phone for this month. checking our account its done. regret our account for next

months estimate the phone cost still shows. i am hoping someone in the bt team could remove the phone charge.