This topic

Account not accessible

rose1984 — Sun, 14 Apr 2024 16:00:01 GMT

I just tried to view my account and bills and the link takes me to a page that just has a red box with a warning triangle and this note:

"If your Broadband service is provided by EE, you will need to manage it through My EE. You can do that here and make sure you use your EE login details"

I don't have an account with EE.

The page title at the top of my browser is "BT : oops error occurred".

Is this a known fault (that's being fixed) and I just need to try again later, or do I need to report it? I gather it has been a problem in the past. I have recently reported a fault on our line and investigations into slow broadband, and our mini hub was connected for a few hours. Was told all resolved!

Re: Account not accessible

JohnC2 — Mon, 15 Apr 2024 10:09:37 GMT

Hi @rose1984, sorry that you get this message. Is this still happening?
If so try deleting your cookies and cache or try a different internet browser to see if that resolves the error.

Cheers

John

Re: Account not accessible

rose1984 — Mon, 15 Apr 2024 10:53:06 GMT

Thanks for your reply John, it was the same this morning. I spoke to BT yesterday about that and other issues, and I could access on my phone, but still the same on my laptop. They didn't know why it was happening either.🙄 I will try your suggestions and look again after that.

Re: Account not accessible

rose1984 — Mon, 15 Apr 2024 11:01:16 GMT

Thank you John, clearing cookies worked! Hooray😀 Thanks again.