This topic

Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 10:31:24 GMT

I've recently signed up for bt home essential broadband which will be active on 23rd.

Yesterday I received a text from openreach saying they will install full fibre at my property on that day.

I signed up for home essentials and not full fibre.

Re: Possible wrong install?

Keith_Beddoe — Tue, 16 Apr 2024 10:56:35 GMT

@Mark_1976

Welcome to this user forum for BT Retail phone and broadband customers.

The method of delivering your service has nothing to do with the broadband package you ordered, it has no affect on the price.

Its quite possible that your address is now direct fibre only.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

It may say its a FTTP priority address.

Re: Possible wrong install?

Anonymous — Tue, 16 Apr 2024 10:57:30 GMT

If your exchange is Full Fibre priority then you will get Full Fibre, regardless of the package you order. So you're (hopefully) getting Home Essentials, just delivered over Full Fibre.

Re: Possible wrong install?

iniltous — Tue, 16 Apr 2024 11:16:19 GMT

Any reason you wouldn’t want a future proof FTTP installation ? , when FTTP is available it becomes the default method for new or recontracting customers on Openreach , so although you may be happy with the copper pair line , the opportunity to move the address onto FTTP is taken

Re: Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 11:22:10 GMT

Thank you for replying, I am currently with zen internet using a fttp connection which will end on the 20th.

Re: Possible wrong install?

Keith_Beddoe — Tue, 16 Apr 2024 11:31:32 GMT

@Mark_1976

I am sure you meant FTTC (copper) with Zen, not FTTP (direct fibre), otherwise it would mean you already have full fibre.

Re: Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 11:32:02 GMT

I do have full fibre with zen internet but my contract ends on the 20th.

Re: Possible wrong install?

Keith_Beddoe — Tue, 16 Apr 2024 11:34:20 GMT

Then there would be no need for a visit, BT will send you a Smart Hub 2 to replace the ZEN router. You just connect that to the ONT instead of the Zen router.

Re: Possible wrong install?

Anonymous — Tue, 16 Apr 2024 11:38:29 GMT

Do you have an Openreach branded ONT? I believe Zen also use AltNets, so it's possible you're currently connected to one of those. If that were the case then you would need a second Openreach installation for the BT service.

Re: Possible wrong install?

Keith_Beddoe — Tue, 16 Apr 2024 11:39:35 GMT

It could be Cityfibre I suppose, in that case it will all need changing, and a new fibre routing set up.

Re: Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 11:47:40 GMT

Yes I am connected to an ont box on the wall which was installed by city fibre 2 years ago.

I am on the 500/500 profile with zen which will end on the 20th.

I will then join bt on the 23rd.

I thought because I signed upto fibre essentials I would get a fttc install

But because I have a fttp connection, bt essentials will use this to give me the 40/10 speeds I signed up for?

Re: Possible wrong install?

Anonymous — Tue, 16 Apr 2024 11:55:40 GMT

OK, so now it's clear.

Presumably when you signed up for FTP with Zen, City Fibre were the only provider. Since then Openreach have also installed FTTP. BT only use the Openreach network, they can't use your existing connection. That's why you've been given a date for a fresh install of an Openreach FTTP connection.

Re: Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 11:58:20 GMT

But with the 40/10 speeds I've been quoted?

Re: Possible wrong install?

Keith_Beddoe — Tue, 16 Apr 2024 12:11:44 GMT

@Mark_1976

FTTP can support any speed, up to the maximum. You will get what is quoted on your order.

Re: Possible wrong install?

Anonymous — Tue, 16 Apr 2024 12:13:00 GMT

@Mark_1976wrote:
But with the 40/10 speeds I've been quoted?

See messages 2, 3 & 4...

Re: Possible wrong install?

Mark_1976 — Tue, 16 Apr 2024 12:17:01 GMT

Thanks to everyone who replied I do appreciate it, I hope you all enjoy the rest of the day.

Many thanks.