This topic

Claim my reward

Msdalt85 — Wed, 17 Apr 2024 12:22:40 GMT

I have received the claim my reward email and text but when I click the link I am sent to the bt app where nothing points me in the right direction of how to claim? I ams rill in the cooling off period don't know of this makes a difference?

Thanks

Re: Claim my reward

imjolly — Wed, 17 Apr 2024 12:28:32 GMT

need to wait until cooling off period over

Claim a reward

Msdalt85 — Mon, 29 Apr 2024 08:08:59 GMT

Have received and set up my new broadband this morning and am eligible to claim my reward. When I follow the email link to the bylt app to claim I get nothing other than just the normal app?there's nothing there pointing me in the right direction?how do.i claim this as don't want to miss it?

Re: Claim a reward

DavidM — Mon, 29 Apr 2024 08:33:43 GMT

Hi @Msdalt85 and thanks for posting.

Can you please check your spam / junk folder and let me know if you see the reward in there.

Cheers

David

Re: Claim a reward

Msdalt85 — Mon, 29 Apr 2024 09:00:19 GMT

Hi, have spoken to someone at bt who has claimed for me know and am awaiting further info?how long can it take to get the actual email with the card through?

Re: Claim a reward

DavidM — Mon, 29 Apr 2024 09:13:23 GMT

Hi @Msdalt85

Thanks for the reply. take a look at Claim your BT Reward Card

Eligible Broadband customers:

Once we know you’re happy with your service (this is usually 14 days after installation of your broadband), your reward will be sent to you. As long as you’ve claimed, there’s nothing else you have to do.
Install before 1st November 2021 - physical Reward Card sent via 1st Class Post, we’ll send you a confirmation email when it’s on the way. Please allow a few days for the card to arrive if the end of your 14 days fall over a weekend, bank holiday or peak period such as Christmas.
Install after 1st November 2021 - virtual Reward card will be sent to the email you have registered on your BT account, please ensure you use the right email address when you create your BT account in the steps above.

Cheers

David