Unable to view my packages, bills, etc

ScottyP — Thu, 18 Apr 2024 09:28:35 GMT

Hi,

I have been unable to view my bills, packages, and everything apart from my account details. i just get -

Sorry, we can’t get your account details at the moment

I originally had 2 accounts on myBT, one old account and my present account.

They removed the old account and said it would take 24 hours to show my current one correctly.

The old one has now gone but it still wont show correctly.

I did contact support over chat again and they refreshed the details and said to wait 24 hours but its still the same, can this be looked at please.

JohnC2 — Thu, 18 Apr 2024 10:24:50 GMT

Hi @ScottyP, sorry you are getting this error and contacting support has not resolved the issue.

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John