This topic

MyBT login failure

Andyroo1 — Wed, 10 Apr 2024 13:18:07 GMT

Hi, I have not been able to login to MyBT for the past few weeks - Windows10, PC. I go through the login procedure and it goes to a screen saying 'access denied'. Back to myBT tab and it has changed from 'login' to 'logout'. I have cleared the browser history and cookies. I am not using a VPN on this browser. My email works but there is no access to my account. Any help very much appreciated!

Re: MyBT login failure

DanielS — Wed, 10 Apr 2024 15:29:46 GMT

Hi @Andyroo1,

Can you log into the MyBT app on a smartphone or tablet device?

Have you tried any other devices to see if it's an issue with a device or home network?

Let me know, please as we may need to look into your account for you.

Thanks,

DanielS

Re: MyBT login failure

Andyroo1 — Wed, 10 Apr 2024 20:10:18 GMT

Hi Daniel,

Thanks for your reply. I have tried with a friend's smartphone and the app lets me into the account OK (I do not have a smartphone due to poor mobile coverage so it's not worth it).

The home wifi is fine and my internet is via BT FTP Halo, 500Mb/s

I heard on another forum that BT have changed their MyBT web system and there are problems with PC's. Dunno if that's the case - but it's a major problem here.

Thanks, Andrew

Re: MyBT login failure

NeilO — Thu, 11 Apr 2024 07:55:57 GMT

@Andyroo1 Thanks for replying, as it works ok on the app it usually indicates there is no issue with the login details or account.

Have you tried an alternative browser on your PC?

Neil

Re: MyBT login failure

Andyroo1 — Thu, 11 Apr 2024 08:41:52 GMT

Hi Neil, Yes, I've tried Avast Secure Browser, Firefox and Edge. Also tried on three different PC's all to no avail. That is why I am thinking it is a Website issue... Thanks, A

Re: MyBT login failure

NeilO — Thu, 11 Apr 2024 10:15:49 GMT

@Andyroo1 No worries, you've done everything you can on your side. I'll send you a private message and we'll be happy to get that looked into further.

Cheers

Neil

Re: MyBT login failure

DerekHadlington — Thu, 11 Apr 2024 15:57:20 GMT

Have same problem here I think. Found this occurring yesterday. After trying everything contacted BT via web chat about it. Spent ages with them with no solution other they are passing to a more technical team who would contact me today ultimately. No surprise they haven't. So tried a few more times today hoping it might have been resolved quietly but no luck still get access denied message on blank page and of course cant access account.

Even had trouble registering here as it seems wont send email confirmation to my main email had to send to a gmail account. Seems to me access to BT services at the moment are a mess when accessing via website with computer. Not everyone wants or needs a Smartphone.

Re: MyBT login failure

NeilO — Thu, 11 Apr 2024 16:34:47 GMT

Hi @DerekHadlington I'm sorry you're getting the access denied message when trying to access MyBT. We're collating examples of this problem so it can be investigated further. I'll send you a private message so you can get in touch with the moderation team.

Thanks
Neil

Re: MyBT login failure

Andyroo1 — Thu, 11 Apr 2024 16:58:36 GMT

👍

Hi, just the same symptoms - also wasted ages on the BT chatroom with resolution promised but did not happen. Agree that they seem to want people to use the 'App' despite all the drawbacks, especially if you don't have a smartphone (with the tiny screen).

Re: MyBT login failure

verkosh — Fri, 12 Apr 2024 09:22:12 GMT

Im having the same issue

Try logging in to MyBt and get acsess denied

Re: MyBT login failure

DanielS — Fri, 12 Apr 2024 10:34:36 GMT

Hi @verkosh,

I'd like to get this looked into for you. I'm a moderator here on the Community and I'm a Guide for BT so I'll get the right people looking at this.

I'm going to send you a private message that you can reply back to my team through.

Thank you
DanielS

Re: MyBT login failure

Teedoubleudee1 — Thu, 18 Apr 2024 08:43:37 GMT

I have same problem. When using my Windows 11 PC I get an error message saying "problem linking to that page" on two different browsers. When I try using my phone I get "Access denied". Got to be something wrong at BT end with this number of complaints

Re: MyBT login failure

JohnC2 — Thu, 18 Apr 2024 11:07:22 GMT

Hi @Teedoubleudee1, sorry you can't access your MyBT. I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

Re: MyBT login failure

Teedoubleudee1 — Thu, 18 Apr 2024 11:26:44 GMT

Re: MyBT login failure

Andyroo1 — Thu, 18 Apr 2024 12:42:40 GMT

Hi Teedoubledee1

Good luck - I agree it must be the BT web system. I have had various contacts with BT but they still haven't solved it. The problem appeared when they changed the login pages - used to work fine (for years) but they change something that's not broken and of course break it!

Re: MyBT login failure

Teedoubleudee1 — Wed, 15 May 2024 10:26:47 GMT

Hi, Over a month later and still not fixed. Very inconvenient as I like to use my desktop for downloading my monthly bills and keep a copy on the desktop storage. Are BT really working on this?

Re: MyBT login failure

Andyroo1 — Wed, 15 May 2024 12:37:34 GMT

Hi, I had all but given up hope, but did try logging on every week and to my amazement two days ago it worked!

Hopefully it will continue to do so and that yours starts working again!