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Xbox Game Pass Ultimate 6 months

jennifertaughtme — Thu, 18 Apr 2024 14:47:42 GMT

I've been trying for redeem my 6 months Game Pass Ultimate , I get this message unable to process your request please try again I've tried 3 times, still get the same error message.

Re: Xbox Game Pass Ultimate 6 months

DavidM — Thu, 18 Apr 2024 14:57:07 GMT

Hi @jennifertaughtme and welcome to the community.

Sorry you're having problems claiming the game pass. Our customer service guys should be able to help on 0330 1234 150 so give them a shout and let me know how you get on.

Cheers

David

Re: Xbox Game Pass Ultimate 6 months

jennifertaughtme — Thu, 18 Apr 2024 16:53:07 GMT

Mkay

Re: Xbox Game Pass Ultimate 6 months

jennifertaughtme — Tue, 07 May 2024 12:37:45 GMT

Hi.

After a couple of phone calls I still have the same issue. I am still unable to activate my free six months game pass ultimate subscription.

Re: Xbox Game Pass Ultimate 6 months

imjolly — Tue, 07 May 2024 12:47:10 GMT

using a pc/laptop are you able to access MYBT and then see content partners?

Re: Xbox Game Pass Ultimate 6 months

jennifertaughtme — Tue, 07 May 2024 13:02:26 GMT

Hi. I am using a laptop,. yes I can access MYBT and then see content partners

Re: Xbox Game Pass Ultimate 6 months

jennifertaughtme — Tue, 07 May 2024 12:56:57 GMT

this is the message I receive " Unable to process your request. Please try again. "

Re: Xbox Game Pass Ultimate 6 months

PaddyB — Tue, 07 May 2024 14:43:04 GMT

Hi @jennifertaughtme,

Thank you for posting. I'm sorry this still hasn't been sorted for you and that you haven't been able to activate the Game Pass. Please send me your details and I'll give you a hand getting that activated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy