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BT Home Essentials

Jeremyb — Fri, 19 Apr 2024 14:10:26 GMT

Has anyone else had difficulty getting this package. Its nearly two months since I applied for this and still the order has not been fully processed. This is for an elderly relative. During this time her phone line has been stopped.she has received 3 hubs,two of which had to be returned, her original number has been changed twice. On her behalf i I have spoken to 38 'guides',and spent many hours listening to MOH. I've tried having complaints raised but these just get closed off with no further action. Numerous orders have been raised and just closed because of errors. What a shambles.

Re: BT Home Essentials

Keith_Beddoe — Fri, 19 Apr 2024 14:13:12 GMT

@Jeremyb

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. I have asked one of them to assist.

Re: BT Home Essentials

Jeremyb — Fri, 19 Apr 2024 14:21:30 GMT

Hi Keith

Thanks I did know this. Just trying to provoke some reaction because no one seems to follow through with a genuine complaint.

Jeremyb

Re: BT Home Essentials

JohnC2 — Fri, 19 Apr 2024 14:31:25 GMT

Hi @Jeremyb, sorry you been unable to get this resolved when you called. We'll be happy to help you with this. I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John