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Re: BT Openreach house name change

Diablo99 — Fri, 19 Apr 2024 16:18:57 GMT

Good afternoon,

Is there someone that can also help me with a house name change?

Thanks,

Re: BT Openreach house name change

Keith_Beddoe — Fri, 19 Apr 2024 16:21:57 GMT

@Diablo99

Are you a BT Retail Customer?

There is no such company as BT Openreach, its just BT Retail or Openreach.

Re: BT Openreach house name change

Diablo99 — Fri, 19 Apr 2024 16:22:23 GMT

Hello, yes, I am.

Re: BT Openreach house name change

Keith_Beddoe — Fri, 19 Apr 2024 16:23:58 GMT

Is it correct on the Royal Mail Postcode database?

Re: BT Openreach house name change

Diablo99 — Fri, 19 Apr 2024 16:25:47 GMT

Yes, it is.

Re: BT Openreach house name change

Keith_Beddoe — Fri, 19 Apr 2024 16:32:05 GMT

Then you would need to ask BT to raise an ORDI request to Openreach, to update the database.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

One of the team there should be able to submit that for you.

Re: BT Openreach house name change

Diablo99 — Fri, 19 Apr 2024 16:34:59 GMT

Understood and many thanks

Re: BT Openreach house name change

tonysmini018 — Fri, 19 Apr 2024 21:11:52 GMT

When did you do the “Update my address” form on the Royal Mail website? It usually takes a couple of weeks to filter down to the Openreach system and availability checkers.
If FTTP was already available then you may also need to fill in the form at the bottom of the OR availability checker, fill in the details and in the free text explain what the old and new names are and the UPRN. That should give them all they need as it may show as available for the old name but not the new.