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Xbox Game Pass - help

AdamM — Sat, 20 Apr 2024 11:17:14 GMT

Can anyone help? I've been trying to claim the xbox game pass for weeks now, but can't get past this message:

I've tried calling the helpline but the calls just terminate or want me to report a broadband fault

Thanks

Adam

DanielS — Sat, 20 Apr 2024 14:59:29 GMT

Hi Adam, when you call our Customer Services number you press 1 for home and broadband and then 1 again to get through to our billing team.

They should be filling in a form to send off to our internal Xbox team providing they can't claim it for you.

Have you tried this?

Thank you

DanielS

AdamM — Sat, 20 Apr 2024 15:17:21 GMT

Thanks Daniel - the activation has been re set so hopeful will be sorted in the next few days

Adam