https://community.bt.com/t5/Bills-Packages/Openreach-didn-t-turn-up/m-p/2378656#M168056 <P>I don't know why but I felt they wouldn't turn up. The engineer didn't show up and stated couldn't get into property. After waiting from 1pm to 6pm I phoned BT who told openreach said they had attended and had photographic proof. After 15 minute wait apparently they didn't have a photo (because they never turned up).&nbsp; Now it seems bt have done a new order, not a reschedule. So my question is are they doing this to circumvent automatic compensation for non-installation and can I cancel the contract even though they've installed the box outside my house. I don't like giving my money to companies who lie and cover up their mistakes.&nbsp;</P> Sat, 20 Apr 2024 16:49:47 GMT Decidendi 2024-04-20T16:49:47Z https://community.bt.com/t5/Bills-Packages/Openreach-didn-t-turn-up/m-p/2378656#M168056 <P>I don't know why but I felt they wouldn't turn up. The engineer didn't show up and stated couldn't get into property. After waiting from 1pm to 6pm I phoned BT who told openreach said they had attended and had photographic proof. After 15 minute wait apparently they didn't have a photo (because they never turned up).&nbsp; Now it seems bt have done a new order, not a reschedule. So my question is are they doing this to circumvent automatic compensation for non-installation and can I cancel the contract even though they've installed the box outside my house. I don't like giving my money to companies who lie and cover up their mistakes.&nbsp;</P> Sat, 20 Apr 2024 16:49:47 GMT https://community.bt.com/t5/Bills-Packages/Openreach-didn-t-turn-up/m-p/2378656#M168056 Decidendi 2024-04-20T16:49:47Z