https://community.bt.com/t5/Bills-Packages/Trying-to-renew/m-p/2378817#M168118 <P>try phoning retentions team 08007831401 and see what you can negotiate&nbsp; make sure you know what is on offer at BT and also with other ISPs to help negotiations</P> Sun, 21 Apr 2024 10:47:06 GMT imjolly 2024-04-21T10:47:06Z https://community.bt.com/t5/Bills-Packages/Trying-to-renew/m-p/2378816#M168117 <P>Hello, I have been trying to renew my contract and it wont let me. I have been with BT since 2017 now and i have always been very happy. I never have any problems with my service so i never bother BT, also I have never missed a payment ever. I have been receiving emails about moving to EE, I assume BT really want me to move to EE.</P><P>I have to option to renew at a price cheaper but checkout says to stay as i am ongoing monthly.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0078.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84348iF25265060C578304/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0078.jpeg" alt="IMG_0078.jpeg" /></span></P><P>Seems ok..</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0079.jpeg" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84346i2A4D9D7CCC3F4BEF/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0079.jpeg" alt="IMG_0079.jpeg" /></span></P><P>Thanks for any advice.&nbsp;</P> Sun, 21 Apr 2024 10:41:33 GMT https://community.bt.com/t5/Bills-Packages/Trying-to-renew/m-p/2378816#M168117 Zombie 2024-04-21T10:41:33Z https://community.bt.com/t5/Bills-Packages/Trying-to-renew/m-p/2378817#M168118 <P>try phoning retentions team 08007831401 and see what you can negotiate&nbsp; make sure you know what is on offer at BT and also with other ISPs to help negotiations</P> Sun, 21 Apr 2024 10:47:06 GMT https://community.bt.com/t5/Bills-Packages/Trying-to-renew/m-p/2378817#M168118 imjolly 2024-04-21T10:47:06Z