Can't renew online -error message

borderline — Mon, 22 Apr 2024 10:47:47 GMT

Hi,

last week I phoned BT to renew my BB contract.. I was moved to EE but I called the next day to cancel EE and I wanted to stay with BT, at least for now. The EE order has been canceled . Now I'm on rolling contract with BT but I can't access My Products page under my account , it says error We can't get your account details at the moment . We're trying to fix the problem, come back later. It's been like days since last week.

I can't renew online as I don't have options due to this error page.

I don't want to call BT because they will ask me again to move to EE. Before I had the option on the webpage to renew BT now I can't do anything

what shall I do?

Re: Can't renew online -error message

imjolly — Mon, 22 Apr 2024 10:54:32 GMT

have you tried the retention team and see if they can renew your contract and get better deal 08007831401

Re: Can't renew online -error message

borderline — Mon, 22 Apr 2024 10:56:11 GMT

it's the retentions team who I called last week and convinced to move to EE

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Can't renew online -error message

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