This topic

Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 13:31:40 GMT

So it says "Our Records show the following FTTP network service information for thes premises:- Single Dwelling Unit Residential OH External CBT Complex L2C" could you simplify what this means for me I have dyslexia aswell as austim i ordered BT FULL Fibre 900 on 28th last month its taking longer than expected they even sent the equipment beforehand but neither the external or internal is done i got bt SH2 but no Ont to connect to only standard copper line im confused and need help and advice please?

Re: Need Help with FTTP?

Keith_Beddoe — Mon, 22 Apr 2024 13:36:10 GMT

@TottenhamZeroFibre

It means that FTTP is available, but the provision is more complex, which is why its taking longer.

When has BT Retail said that your broadband package is going to be activated?

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 13:37:32 GMT

The activetion date keeps changing is this normal ?

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 13:40:47 GMT

The difference is the i live on ground floor of a different set of apartments built in 2010ish owned by company called newlon and Just clarify The CBT is located UGDP not OH so im confused why it says that

Re: Need Help with FTTP?

Keith_Beddoe — Mon, 22 Apr 2024 13:48:17 GMT

Perhaps @iniltous can explain it?

The activation date will keep changing, as BT are waiting for Openreach.

Re: Need Help with FTTP?

iniltous — Mon, 22 Apr 2024 15:06:43 GMT

If the survey note quoted , SDU , OH External CBT complex L2C , is for the address in question and the survey return is an accurate reflection of the way the address will be served , it’s not overhead from a pole , but from a wall mounted external block …as already stated , the fact it’s L2C ( lead to cash ) means there is extra work for the ‘ Service Delivery ’ installation engineers over and above an ordinary installation, that may well be because its an external wall block CBT installation , possible complications could be , long ladders required, or scaffolding may be required, there may be other complications around access , hazards etc …but what ‘SD’ have to do to complete the install, will be established during the first stage visit , so everything is in place for the second stage visit .

AFAIK, a 2 stage installation appointment is booked with a long lead time ( 30 days initially ) and can be extended depending on what’s required, the initial 30 days are not yet up , if ( for example ) more than 30 days are needed , because of what was discovered on the first stage , then the date can be moved even further out .

The OP could have a look around the apartment/flat complex on the exterior walls , trying to locate where the original external copper distribution blocks ( E type DP’s) are , there should now also be the FTTP CBTs that are earmarked for the individual units within the complex, near to these copper pair blocks …,

if the CBT exist, the FTTP network is provided , it’s just the installation to complete , ( the wiring from the CBT to the individual flat ) that is the ‘complex’ part of the job, but if no CBTs are fitted perhaps availability is shown but it actually isn’t available….personally I would have a look around the building to see what’s recently been provided

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 15:05:26 GMT

The CBT is there but they need cable from the cbt to me that part seens complex but the cbt via the ugdp is extremely close so my guess it shouldn't take long correct?

Re: Need Help with FTTP?

iniltous — Mon, 22 Apr 2024 15:16:22 GMT

If there is also an underground CBT nearby , it’s not designated for your address so even if it seems closer it’s not the correct one for your address, there needs to be a wall mounted CBT on exterior the wall of the flats …..if the route the cable will take , from the wall mounted CBT to your flat isn’t particularly difficult, it could be the first stage simply confirms that the installation engineer can complete without assistance, often with addresses tagged as 2 stage installations , its just the surveyor being overly cautious and it can actually be done with a single SD visit

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 15:16:46 GMT

It is the right one the engineers drew line from where they were gonna go from the cbt point to my potential outside ont device? when they first visited since then there hasn't been any vists im still waiting its stage 1 i believe

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 15:21:01 GMT

Just clarify im not the only one whom order bt full fibre in my address all 6 of the adress order same thing from bt full fibre 500,900 etc Could it be taking long because of that to i know cause I asked my neighbours

Re: Need Help with FTTP?

iniltous — Mon, 22 Apr 2024 15:25:29 GMT

What is the correct one , the CBT underground or a wall mounted CBT , if it’s underground then the survey note is wrong , a CBT is designed to serve multiple dwellings, it makes no difference if your neighbours order FTTP or don’t , all addresses designated to the CBT show availability at the same time , once the CBT has been made ‘live’

ONT is the mains powered equipment inside a dwelling, a CSP is the block the fibre cable from the CBT goes to , from the CSP a second cable goes to the ONT

Re: Need Help with FTTP?

TottenhamZeroFibre — Mon, 22 Apr 2024 15:32:32 GMT

CBT is underground the csp is on the wall close to the ground so far we dont a ont installed yet thats where I am at sir so I believe all they need to do is put cables from cbt to the csp potentially small dig is needed because the original copper is also underground the cbt 1 meter or less away from the csp I wish I could send pictures on this to show you the situation im sorry if I sound rude not my intention but thank you

Re: Need Help with FTTP?

iniltous — Mon, 22 Apr 2024 16:20:30 GMT

Don’t worry , I don’t think you are rude , I’m just trying to figure out what’s right and what isn’t , if the serving CBT is now underground then the FTTP network wasn’t provided as per the survey instructions ( but that does happen ) , if from the underground CBT, a CSP has been provided near your flat , and is cabled back to the CBT in the underground joint box and connected , then all that remains is a cable from the CSP on the wall , to inside your flat , and fit the ONT etc ….this isn’t the way it was intended but will work in exactly the same way , it’s odd that if there was a ducted path from the jointbox to the wall for a CSP , why they didn’t move the CBT onto the wall as per the survey, but they never did , unless the CSP is fitted but it isn’t cabled back to the CBT , in which case that needs to be done before service can be supplied.

Why the CBT was put in the joint box and not on the wall of the flats we can only speculate about but it doesn’t make a difference apart from the records for the location of the CBT will be inaccurate , if the CSP is not cabled , and an excavation is still needed to get a cable between the flat wall CSP and the jointbox CBT they should really relocate the CBT to the wall of the flats to keep the records straight ( and make provision for other flats in the block easier ) but they probably won’t .