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Re: Closed account showing on My BT

BrightyAlmighty — Mon, 22 Apr 2024 13:46:03 GMT

Good afternoon,

This exact same thing problem is the same on my account. I can't order the game pass due to it as well as update any details as it always reverts back to my old account that is close/not use any more. How do I go about getting the old account removed from My BT please?

Thanks,

Adam

Re: Closed account showing on My BT

JohnC2 — Mon, 22 Apr 2024 14:01:36 GMT

Hi @BrightyAlmighty, sorry but you can't claim the Game Pass on line at the moment.

Use the 'Message now' option on this page Broadband | BT Help and one of our guides will claim the Game pass for you.

Cheers

John

Re: Closed account showing on My BT

BrightyAlmighty — Mon, 22 Apr 2024 14:21:27 GMT

No problem, I will do that thank you.

However I still have issues with My BT due to an inactive account that it reverts to all the time online. How can I get this account removed from My BT please?

Thanks,

Adam

Re: Closed account showing on My BT

PaddyB — Mon, 22 Apr 2024 16:41:36 GMT

Hi @BrightyAlmighty,

Thank you for posting. If you send me your details, I'll be able to get that old account removed. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy