This topic

My BT logout button missing

hughes_coten77 — Mon, 22 Apr 2024 16:04:55 GMT

I'm not sure whether it's just me,but after logging into My BT to view my latest bill, I now can't find the button to log out again. It's not in either of the drop down menus, either "Account" or "Menu". It definitely used to be there. I don't really like the idea that I'm remaining logged in. Anyone know what's going on?

Re: My BT logout button missing

gg30340 — Mon, 22 Apr 2024 17:19:29 GMT

On a web browser if you hover your mouse over the MyBT in the blue menu bar at the top of the web page a drop down box will open and the log out is directly below the MyBT button. It is the last group of options at the right hand side of the drop down box.

Re: My BT logout button missing

hughes_coten77 — Mon, 22 Apr 2024 17:45:41 GMT

Thanks for the reply, but I'm sorry, that's not appearing when I hover/click on the blue menu bar in my phone's Chrome browser. The below screenshot shows what appears on my screen after I log in with my BT username and password (in fact, EVERY time I log in, I'm given an error message and asked to try later, but when I refresh the page it logs me in).

As I said, the logout option used to be there in the blue menu but it's vanished for some reason.

Re: My BT logout button missing

gg30340 — Mon, 22 Apr 2024 17:59:34 GMT

I never access MyBT on a mobile device but on checking just now I can not find it either however if you click on the Three Dots at the top you can select "Use Desktop site" and you can then log out as I described above.

If I do eventually find where to log out on the "Mobile" site I'll post back.

Re: My BT logout button missing

hughes_coten77 — Mon, 22 Apr 2024 18:15:40 GMT

Thanks! For some strange reason, it does appear under the blue menu if you're in the BT Community section, but in My BT (which is the default page when logging in to view my bill) on my mobile, nothing. Very odd.

I'll be curious to hear if anyone else has this issue. I'm sure it's new, because I'm adamant that it was there before.

Re: My BT logout button missing

LR100 — Mon, 06 May 2024 22:01:59 GMT

I am having exactly the same problem. I searched my problem on the Community and found your post and the responses so have logged onto the Community section to log out of my My BT account as I've not been able to find any other way to log out. I have always found the log off "button" in My BT account before but can't recall where. I've spent ages trying to find it - it doesn't seem to be anywhere now.

Re: My BT logout button missing

Madge2020 — Thu, 09 May 2024 10:29:53 GMT

I'm having the same problem. They've definitely hidden the logout button which used to be located under My BT menu. I have to clear the browsing history to log out. I'd rather just log out tbh!

Re: My BT logout button missing

NickBS — Tue, 28 May 2024 15:44:57 GMT

Hi guys - just checked in with the Digital team who look after this functionality. They know about it and are working on a fix.

I'll wing back round with an update when I get one. Thanks for highlighting.

Re: My BT logout button missing

Clarkatron — Tue, 04 Jun 2024 16:19:34 GMT

I have same issue!! Any update?

Re: My BT logout button missing

Clarkatron — Thu, 13 Jun 2024 03:27:12 GMT

Any update Nick? Been a couple weeks.

Re: My BT logout button missing

Clarkatron — Tue, 18 Jun 2024 17:03:46 GMT

Nick????

Re: My BT logout button missing

gg30340 — Tue, 18 Jun 2024 19:13:16 GMT

@Clarkatron

Nick will be out of the office for a few weeks and as a result will not be replying before then.

In case you have missed it, as per message 4, as a work around you can select the Desk Top View and log out from there.

Re: My BT logout button missing

Clarkatron — Tue, 18 Jun 2024 19:34:21 GMT

Yes I'm aware of that.

Re: My BT logout button missing

Booster1 — Sun, 21 Jul 2024 21:42:32 GMT

Having the same issue you'd think after over a month they'd have sorted it by now.

Then again with this lot maybe not.

Re: My BT logout button missing

Clarkatron — Mon, 22 Jul 2024 12:39:47 GMT

This so called 'community' is a joke. I have another ongoing issue outstanding for months. As you can see in this thread this Nick guy was going to be out the 'office' for a few weeks so why on earth doesn't someone else sort it. And the few weeks is now up and Nick (if he even exists) still hasn't materialised!

Re: My BT logout button missing

allanraymond — Mon, 22 Jul 2024 13:01:32 GMT

@Clarkatron

Using Firefox I have no issues finding the log out button. If I hover over MY BT there is a Log out option.

Remind me which browser you are using to see if I can replicate your difficulty?

Re: My BT logout button missing

Clarkatron — Mon, 22 Jul 2024 14:09:09 GMT

Hi it was on Chrome browser android phone. The app is ok.

Re: My BT logout button missing

NickBS — Mon, 22 Jul 2024 15:20:06 GMT

I will chase for an update with the digital team, as i haven't heard anything as yet.

Re: My BT logout button missing

Clarkatron — Thu, 01 Aug 2024 03:58:24 GMT

Any update yet Nick?

Re: My BT logout button missing

NickBS — Thu, 01 Aug 2024 15:38:17 GMT

no - chasing again.