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Xbox Game Pass Ultimate Problem

dianeramsay48 — Sat, 20 Jan 2024 20:55:02 GMT

Hi, I have the Xbox Game Pass Ultimate free for 12months.

This was gifted to my grandson and my account says expiry date in Oct this year.

It was working fine until the start of January and have just found out from him that it doesn't work anymore.

There is no way in his xbox account to reactivate it, just says Pass not valid anymore, I've gone through the posts on this forum and it seems something bt end needs sorting.

Can a moderator help with this please.

Re: Xbox Game Pass Ultimate Problem

dianeramsay48 — Sun, 21 Jan 2024 10:14:35 GMT

Have looked into his account and December's pass was declined.

No idea why, help needed 🤣

Re: Xbox Game Pass Ultimate Problem

StuartH — Sun, 21 Jan 2024 10:55:58 GMT

Hi @dianeramsay48

Thanks for posting and welcome to the Community.

I can have this investigated for you and your grandson.

I've sent you a private message asking for the details we will need to investigate.

Thanks

Stuart

Re: Xbox Game Pass Ultimate Problem

dianeramsay48 — Sun, 21 Jan 2024 12:35:41 GMT

Thanks for private message Stuart, have replied in full.

Re: Xbox Game Pass Ultimate Problem

NeilO — Wed, 21 Feb 2024 14:23:05 GMT

Hi @dianeramsay48 I'm really sorry this took longer than expected to resolve, the Xbox team called yesterday with an update but were unable to reach you. They've emailed a 12-month code and information on how to redeem it. I hope that's ok?

Thanks

Neil

Re: Xbox Game Pass Ultimate Problem

Beagle21 — Mon, 22 Apr 2024 18:32:17 GMT

Hello i have the same issue can you help please?