https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379504#M168300 <P>Just wondered if there was help available. I cant use my free xbox game pass. I just keep getting an error message and told to try again.</P> Wed, 24 Apr 2024 11:32:01 GMT anderon66 2024-04-24T11:32:01Z https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379504#M168300 <P>Just wondered if there was help available. I cant use my free xbox game pass. I just keep getting an error message and told to try again.</P> Wed, 24 Apr 2024 11:32:01 GMT https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379504#M168300 anderon66 2024-04-24T11:32:01Z https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379562#M168316 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/334979">@anderon66</a></SPAN>,</P> <P>Have you already claimed the pass or are you getting the error message when you attempt to claim it through your MyBT now?</P> <P>If it's the latter, can you call our Customer Services team on 03301234150, option 1 then option 1 again? They should be able to raise a form to our internal Xbox team who will issue you with an Xbox game pass to your email afterwards.</P> <P>Thank you</P> <P>DanielS</P> Wed, 24 Apr 2024 15:41:21 GMT https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379562#M168316 DanielS 2024-04-24T15:41:21Z https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379575#M168320 <BLOCKQUOTE><P>Its an error when I try and claim. Thanks for the reply. I'll call the number.</P></BLOCKQUOTE> Wed, 24 Apr 2024 16:01:54 GMT https://community.bt.com/t5/Bills-Packages/I-can-t-access-my-free-12-month-game-pass/m-p/2379575#M168320 anderon66 2024-04-24T16:01:54Z