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Re: Mis-selling BT boradband and telephone services

Jack2eaton — Thu, 25 Apr 2024 04:45:30 GMT

Hello I think I have a very similar issue to this and I have made a formal personal information request twice now to listen to the phone call where the policy was sold to my grandfather and this has failed both times.

would you also be able to help me?

Re: Mis-selling BT boradband and telephone services

NeilO — Thu, 25 Apr 2024 11:59:15 GMT

Hi @Jack2eaton I'll send you a private message so you can get in touch. We're very busy at the moment so it will take longer than usual for the moderation team to respond.

Neil

Re: Mis-selling BT boradband and telephone services

MrT4 — Wed, 15 May 2024 14:55:52 GMT

Good luck with you case @Jack2eaton

My neighbour had to change back to her old ISP at quite a substantial cost to herself. She was clearly mis-sold the service by BT and had paid for a few months of this while also paying for her old service to continue.

Very poor by BT in view