https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2379747#M168380 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311200">@Nettie</a></SPAN> you'll need to set up your BT ID to be an email address &nbsp;<A href="https://community.bt.com/t5/Bills-Packages/BT-Login-access-denied/m-p/2361683" target="_blank">Solved: BT Login access denied - BT Community</A></P> <P>Thanks</P> <P>Neil</P> Thu, 25 Apr 2024 09:55:39 GMT NeilO 2024-04-25T09:55:39Z https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2379659#M168345 <P>I am unable to access My BT, is says access denied but then shows me as logged in?&nbsp; It is then unable to access any account info. this is second day I've tried is there a fault?</P> Wed, 24 Apr 2024 21:56:35 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2379659#M168345 Nettie 2024-04-24T21:56:35Z https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2379747#M168380 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311200">@Nettie</a></SPAN> you'll need to set up your BT ID to be an email address &nbsp;<A href="https://community.bt.com/t5/Bills-Packages/BT-Login-access-denied/m-p/2361683" target="_blank">Solved: BT Login access denied - BT Community</A></P> <P>Thanks</P> <P>Neil</P> Thu, 25 Apr 2024 09:55:39 GMT https://community.bt.com/t5/Bills-Packages/MY-BT/m-p/2379747#M168380 NeilO 2024-04-25T09:55:39Z