https://community.bt.com/t5/Bills-Packages/Recover-Credit/m-p/2379757#M168386 <P>try the billing team and see if they can help you</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 25 Apr 2024 10:40:37 GMT imjolly 2024-04-25T10:40:37Z https://community.bt.com/t5/Bills-Packages/Recover-Credit/m-p/2379744#M168379 <P>Hello,</P><P>I moved house last year and for some reason BT gave me another account number.&nbsp; As a result i have two account numbers.&nbsp; By current bills come out of the new one, but my old one is £131.88 in credit.</P><P>How do I recover this?</P><P>Tried phoning and am really struggling to get through to a human being.</P><P>TIA</P> Thu, 25 Apr 2024 09:37:02 GMT https://community.bt.com/t5/Bills-Packages/Recover-Credit/m-p/2379744#M168379 dazzzler 2024-04-25T09:37:02Z https://community.bt.com/t5/Bills-Packages/Recover-Credit/m-p/2379757#M168386 <P>try the billing team and see if they can help you</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 25 Apr 2024 10:40:37 GMT https://community.bt.com/t5/Bills-Packages/Recover-Credit/m-p/2379757#M168386 imjolly 2024-04-25T10:40:37Z