This topic

Fibre broadband

Sgard — Thu, 25 Apr 2024 12:48:46 GMT

Hi can anyone help me. I’ve been waiting for my broadband to be connected since 20/2/24. Been told there’s problems outside. Open reach have been around and have now been gone for weeks but still no contact to say it can be connected. The wires have been sat by my front door since February waiting to be run through the house.
I’ve been trying to ring BT every day but at least a 20 min wait.
Is there another way to contact them ? I cannot find an email address or on line chat.
Is this an omen trying to tell me to go with a different provider? Is this what their customer service is like if you have a problem?

Re: Fibre broadband

Anonymous — Thu, 25 Apr 2024 12:52:10 GMT

Try here:

https://www.bt.com/help/contact-bt/technical-support/full-fibre

Re: Fibre broadband

Sgard — Thu, 25 Apr 2024 12:53:05 GMT

Thank you I will try this

Re: Fibre broadband

Sgard — Thu, 25 Apr 2024 12:56:59 GMT

Nope this didn’t help either 😡 think I’ll have to go with a different provider as it’s impossible to get through to BT

Re: Fibre broadband

Keith_Beddoe — Thu, 25 Apr 2024 13:32:06 GMT

@Sgard

Unless you can find a provider that does not use Openreach, the problem will be the same, and you will then be back at the bottom of the Openreach job queue.

Re: Fibre broadband

Sgard — Thu, 25 Apr 2024 13:34:58 GMT

Finally got through. Waiting for an update from openreach. I’m sure it’s been sorted as they all disappeared off the estate weeks ago. It’s the not being able to get through to BT is the frustrating part, I don’t have 20mins to sit in a queue waiting to be answered.