This topic

How to make a complaint

Lesmc10 — Thu, 25 Apr 2024 10:55:47 GMT

I have just called BT to cancel my broadband as advised by BT to do. I have moved to 4g on their advice.
The man I spoke to on the phone was so bullying and would not listen or cancel my service despite the notes on my account saying that was what should be done.
I ended the call crying and shaking with no resolution

Re: How to make a complaint

Keith_Beddoe — Thu, 25 Apr 2024 11:11:04 GMT

@Lesmc10

I have asked a moderator to post here.

Re: How to make a complaint

NeilO — Thu, 25 Apr 2024 13:53:39 GMT

Hi @Lesmc10 I'm so sorry the call ended with you feeling like that. I'll send you a private message and the moderation team will be happy to review your complaint. We're busy at the moment so it will take us longer than usual to respond.

Thanks

Neil

Re: How to make a complaint

JasonC — Fri, 26 Apr 2024 15:38:17 GMT

Definitely raise a complaint and if you see it doesn't completed to your satisfaction you can contact the Communications Ombudsman https://www.commsombudsman.org/how-we-can-help