https://community.bt.com/t5/Bills-Packages/Unable-to-redeem-6-Months-Free-Xbox-Gamepass-Ultimate/m-p/2379821#M168402 <P>Hi All,</P><P>I signed up to BT Full Fibre 500 over a year ago but have yet to redeem the Xbox Gamepass offer, I've just tried an I'm receiving an error when clicking the 'Add' button after completing the CAPTCHA I just get an error message "<SPAN>Unable to process your request. Please try again." - does anyone know the best approach to resolve this? I thought I would ask here first before braving the phone lines.</SPAN></P><P><SPAN>Cheers</SPAN></P> Thu, 25 Apr 2024 15:43:47 GMT paulmurphygb 2024-04-25T15:43:47Z https://community.bt.com/t5/Bills-Packages/Unable-to-redeem-6-Months-Free-Xbox-Gamepass-Ultimate/m-p/2379821#M168402 <P>Hi All,</P><P>I signed up to BT Full Fibre 500 over a year ago but have yet to redeem the Xbox Gamepass offer, I've just tried an I'm receiving an error when clicking the 'Add' button after completing the CAPTCHA I just get an error message "<SPAN>Unable to process your request. Please try again." - does anyone know the best approach to resolve this? I thought I would ask here first before braving the phone lines.</SPAN></P><P><SPAN>Cheers</SPAN></P> Thu, 25 Apr 2024 15:43:47 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-redeem-6-Months-Free-Xbox-Gamepass-Ultimate/m-p/2379821#M168402 paulmurphygb 2024-04-25T15:43:47Z https://community.bt.com/t5/Bills-Packages/Unable-to-redeem-6-Months-Free-Xbox-Gamepass-Ultimate/m-p/2379872#M168410 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/324619">@paulmurphygb</a></SPAN>, sorry the option to claim the Game Pass is not available online at the moment. You can call in or get in touch on the 'Message now' option on this page:</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">Broadband | BT Help</A> and one of our guides will claim it for you.</P> <P>Cheers</P> <P>John</P> Thu, 25 Apr 2024 18:21:35 GMT https://community.bt.com/t5/Bills-Packages/Unable-to-redeem-6-Months-Free-Xbox-Gamepass-Ultimate/m-p/2379872#M168410 JohnC2 2024-04-25T18:21:35Z