Re: Broadband disconnected without warning

Mary12 — Thu, 25 Apr 2024 16:16:50 GMT

Our broadband was cut off 3 days ago by BT, no warning or logic. Several hours of conversation with BT and it has been concluded that all we can do is apply for a new service. Which we have done.

But I’m told now that it will take 2 weeks for the reinstallation to take place. Apparently this is because Openreach won’t change their fixed schedule. Meantime we have poor 4G, and a busy farming and holiday business to run..bookings to take, security to be covered etc. how can we expedite matters? Nearly 3 weeks without broadband is a killer for our business.

Re: Broadband disconnected without warning

Keith_Beddoe — Thu, 25 Apr 2024 16:24:16 GMT

@Mary12

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Someone there should be able to help to speed things up.

Thanks

This topic

Re: Broadband disconnected without warning

Re: Broadband disconnected without warning