This topic

How long does it take for returned equipment to register on my account

JasonC — Fri, 26 Apr 2024 15:42:16 GMT

I returned a HH2 this week for a revised model that BT sent.

The legacy one was returned in the BT return bag and I see it was delivered on the 24th April 2024. My account does still show 'return equipment' status but appreciate this may take a little time to update. Question is how long?

Appreciate any heads up before contacting 150.

Re: How long does it take for returned equipment to register on my account

Les-Gibson — Fri, 26 Apr 2024 15:55:03 GMT

It takes much longer than it should, I would advise you to keep hold of your receipt and tracking number

Re: How long does it take for returned equipment to register on my account

fredc — Fri, 26 Apr 2024 16:12:06 GMT

Hi, I had an email today regarding returns which said 'it can take them three weeks to process returns'.

Fredc

Re: How long does it take for returned equipment to register on my account

Les-Gibson — Fri, 26 Apr 2024 18:28:39 GMT

@fredcwrote:
Hi, I had an email today regarding returns which said 'it can take them three weeks to process returns'.
Fredc

And the rest.

I get the impression that processing returns is not high on BT's list of priorities, fining people for non-return of equipment which has been returned however .........