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BT Bill

Johnck10 — Sat, 27 Apr 2024 07:30:48 GMT

Why am I unable to view my BT bill via the app or website? Has there been changes to be system that i may not have picked up? I got the email advising that my bill was ready to view but something isn’t working?

Re: BT Bill

DavidM — Sat, 27 Apr 2024 09:05:19 GMT

Hi @Johnck10 and welcome back.

It's been a long time but great to see you again. Sorry you're having trouble viewing your bill. Are you seeing any error messages? Can you post a screen shot of what you're seeing?

Cheers

David

Re: BT Bill

Johnck10 — Sat, 27 Apr 2024 09:54:59 GMT

following the link on thread email to ‘view my bill’ …

Re: BT Bill

DavidM — Sat, 27 Apr 2024 10:03:41 GMT

Thanks for the reply @Johnck10

Can you try logging in at bt.com/myaccount and let me know if that helps?

Cheers

David

Re: BT Bill

Johnck10 — Sat, 27 Apr 2024 10:30:32 GMT

following your suggestion i got a different message ….

Re: BT Bill

DavidM — Sat, 27 Apr 2024 10:32:46 GMT

Thanks for trying that @Johnck10

I'll need to take a look at this for you so check your inbox for my message and drop me over the details.

Cheers

David