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Can't claim my reward Card

Rowan170856 — Sat, 27 Apr 2024 05:09:52 GMT

Evert time I click on the link to claim my reward card it just takes me to my ID homepage and nothing happens. What can I do?

DavidM — Sat, 27 Apr 2024 08:54:01 GMT

Hi @Rowan170856 and welcome.

Thanks for posting about the reward card. Can you just confirm is it 14 days since all your orders closed and services were connected?

Cheers

David

Rowan170856 — Sat, 27 Apr 2024 09:04:24 GMT

Hi my broadband starts on 2 may. Nothing has been connected yet

DavidM — Sat, 27 Apr 2024 09:15:56 GMT

Thanks for that @Rowan170856

Can you get back to me once you're connected and I'll look into it for you.

Cheers

David

Rowan170856 — Sun, 05 May 2024 08:59:20 GMT

Hi my service is live now and it still won’t let me claim it.

DanielS — Sun, 05 May 2024 14:48:41 GMT

I'm sorry that you can't claim it yet. I'm going to send you a private message so you can reply back to my team.

Thank you

DanielS