This topic

Re: No account details

Bobsbits — Sat, 27 Apr 2024 21:26:58 GMT

I'm having similar issues, but with Call Protect and specifically the "Your recent callers". Many times I get the "can't access your account details - try later - we are fixing this" message, and when I do get the list, I'm not getting all in-bound calls listed. It has been happening since 5 March. There appears to be nowhere to report any website issues on this site.

Re: No account details

JohnC2 — Sun, 28 Apr 2024 09:29:42 GMT

Hi @Bobsbits, sorry you are getting this message. Are you able to view bills etc on your MyBT and is it only the Call Protect that gives you this error?

Cheers

John

Re: No account details

Bobsbits — Sun, 28 Apr 2024 18:02:57 GMT

Hello John, It seems to only be Call Protect, specifically the recent numbers.

Re: No account details

DavidM — Mon, 29 Apr 2024 07:43:16 GMT

Thanks for confiming that @Bobsbits

I can get this reported for you. Check your inbox for my message and drop me over the details.

Cheers

David