This topic https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380610#M168532 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/215331">@IllegalSpark</a></SPAN> and thanks for posting.</P> <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/104648">@gg30340</a></SPAN> is 100% correct. The 150 guides will be able to sort this out for you.</P> <P>Cheers</P> <P>David</P> Mon, 29 Apr 2024 07:24:45 GMT DavidM 2024-04-29T07:24:45Z Re: I Returned kit but still getting messages asking for it to be returned https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380572#M168518 <P>Hi im having same issue, have returned kit hut still getting reminders and email saying I'm gong to get charged 50 quid on the 30th! Can you help please?</P> Sun, 28 Apr 2024 18:19:14 GMT https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380572#M168518 IllegalSpark 2024-04-28T18:19:14Z Re: I Returned kit but still getting messages asking for it to be returned https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380573#M168519 <P>If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.<BR /><BR /><BR /></P> Sun, 28 Apr 2024 18:22:37 GMT https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380573#M168519 gg30340 2024-04-28T18:22:37Z Re: I Returned kit but still getting messages asking for it to be returned https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380610#M168532 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/215331">@IllegalSpark</a></SPAN> and thanks for posting.</P> <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/104648">@gg30340</a></SPAN> is 100% correct. The 150 guides will be able to sort this out for you.</P> <P>Cheers</P> <P>David</P> Mon, 29 Apr 2024 07:24:45 GMT https://community.bt.com/t5/Bills-Packages/Re-I-Returned-kit-but-still-getting-messages-asking-for-it-to-be/m-p/2380610#M168532 DavidM 2024-04-29T07:24:45Z