This topic

Call charges

Tonyzz — Mon, 29 Apr 2024 08:46:35 GMT

Why are BT call charges so expensive @20p/min@ when lots of other VOIP are charging 1 to 5p /min.
What is the point of supplying customers with Digital voice equipment that's too expensive to use?

Re: Call charges

jac_95 — Mon, 29 Apr 2024 08:47:39 GMT

Hi Tonyzz,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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Re: Call charges

Keith_Beddoe — Mon, 29 Apr 2024 08:54:57 GMT

PAYG has always been expensive, even on the PSTN network. Charges are the same in both cases.

If you make a lot of calls, then the unlimited calls option is better value.

This is really a billing issue, as its not specific to Digital Voice.

Re: Call charges

iniltous — Mon, 29 Apr 2024 10:31:02 GMT

Using BT DV isn’t compulsory, so if the PAYG rates are not to your liking, there is no obligation to use it , absolutely nothing stopping you signing up with a traditional VoIP supplier ,as the sole telephone supplier or in addition to BTDV , although it’s undoubtedly VoIP ,DV is much more secure than traditional VoIP services, plus a quick look at a traditional VoIP supplier that offers 1p a minute also have a £10 per month per number subscription, if you want that number to look like a traditional STD number , rather than the normal VoIP 0330 type numbers , adds another £1.95 , so in order to get the 1p per minute you also pay £12 a month subscription , BTDV is £2-£5.

It may be the VoIP provider you quote , that charges 1p a minute , may not be the one I checked , but they all charge something