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How do I get deposits back

datenogg98 — Mon, 29 Apr 2024 12:25:26 GMT

I tried signing up for BT broadband in mid-January. They kept giving me scheduled install appointments with OpenReach, but would then cancel the day of. This happened 3 times. Everytime I called to re-schedule, they said there was an issue with the system that caused an automatic deletion of the work order. Each time, they had to cancel my old account and create a new one and take a new deposit. I spent a total of £120 in deposits and service was never installed. I eventually had to go with EE, which installed broadband within a week. I called and messaged with BT multiple times to get my deposits back. First, they said the deposit would be credited back to my account within a week. I waited 2 weeks and nothing was there. I called again and was told they would mail a paper check within 5 business days. It has now been 3 months since then and they still have my £120. It is beyond ridiculous and approaching theft at this point.

Re: How do I get deposits back

gg30340 — Mon, 29 Apr 2024 12:28:22 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: How do I get deposits back

datenogg98 — Mon, 29 Apr 2024 12:34:47 GMT

Thank you.

Re: How do I get deposits back

DavidM — Mon, 29 Apr 2024 12:42:42 GMT

Hi @datenogg98 and thanks for posting.

I'm sorry you've had such a bad experience trying to get connected. I'm sure we can sort this out for you. I've sent you a private message so please reply with the details and we'll take it from there.

Cheers

David