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Why cant I order my Hybrid connect?

peterColling — Mon, 29 Apr 2024 15:46:32 GMT

My recent experience with BT has been very poor i have raised numerous complaints and my issues are that they will close them down without notice even if you expressly request them not to.

I first placed an order with BT for Fiber to the home last January. They completed this after delays and re-ordering this march.

The last part of my sorry tale, is trying to get a hybrid connect each time i try to communicate it is a 45 minute call as there is no working message facility. I have ordered the device 6 time that last time today i was cut off mid call.

Does anyone know if there is a now national rated number to call on or any way of escalating complaints as the organisation seems to bar all attempts to get beyond customer service. I cannot raise the matter to the ombudsman until i get a dispute letter and they wont let you get that far. so it seems they are unaccountable to anyone

Re: Why cant I order my Hybrid connect?

imjolly — Mon, 29 Apr 2024 16:35:28 GMT

You don't actually order hybrid connect but you order the add on of either halo 3 or halo 3+

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-

Re: Why cant I order my Hybrid connect?

licquorice — Mon, 29 Apr 2024 19:25:50 GMT

To be honest, not sure why you would want a hybrid connect with full fibre. Fibre is far more reliable than copper.

Re: Why cant I order my Hybrid connect?

peterColling — Mon, 29 Apr 2024 20:36:36 GMT

Because i work 4 days a week oat home!

Re: Why cant I order my Hybrid connect?

licquorice — Tue, 30 Apr 2024 08:01:39 GMT

And?