https://community.bt.com/t5/Bills-Packages/Remove-Old-Account/m-p/2380985#M168602 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/335229">@BEK55</a></SPAN>, sorry you've had trouble getting an old account removed from your BTID. Is the old account also a residential account?<BR />Cheers</P> <P>John</P> Tue, 30 Apr 2024 15:26:28 GMT JohnC2 2024-04-30T15:26:28Z https://community.bt.com/t5/Bills-Packages/Remove-Old-Account/m-p/2380979#M168601 <P>Can anyone please help me remove an old account which always pops up first. I have asked numerous times but it never gets removed?</P> Tue, 30 Apr 2024 14:55:42 GMT https://community.bt.com/t5/Bills-Packages/Remove-Old-Account/m-p/2380979#M168601 BEK55 2024-04-30T14:55:42Z https://community.bt.com/t5/Bills-Packages/Remove-Old-Account/m-p/2380985#M168602 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/335229">@BEK55</a></SPAN>, sorry you've had trouble getting an old account removed from your BTID. Is the old account also a residential account?<BR />Cheers</P> <P>John</P> Tue, 30 Apr 2024 15:26:28 GMT https://community.bt.com/t5/Bills-Packages/Remove-Old-Account/m-p/2380985#M168602 JohnC2 2024-04-30T15:26:28Z