This topic

Revert Control Of Game Pass Account Back To Microsoft

NightingaleAdam — Tue, 30 Apr 2024 23:20:10 GMT

13 months ago I received a code from BT for a free 12 months of Xbox Game Pass. I added this to my xbox account and received the free months of Game Pass.

When I did this, the subscription then showed up as being managed by BT/EE. Now that the free 12 months have passed, I would like to be able to make changes to my subscription, but the account is still appearing as being managed by BT/EE.

I left it an additional month (that was the 25th April) to see if this reverted back to being controlled by Microsoft, but it did not.

Please could you help me get the control of this back over to Microsoft? Thanks!

Re: Revert Control Of Game Pass Account Back To Microsoft

Alex_Sock — Wed, 01 May 2024 10:09:54 GMT

It seems weird. I have never heard of this before. I think it would be great if you contact Xbox support for assistance. You can see support options available on your Xbox console. And please do let me know when you get this issue resolved.

Re: Revert Control Of Game Pass Account Back To Microsoft

Monkey73 — Wed, 01 May 2024 10:31:34 GMT

This was covered previously, hope it helps

https://community.bt.com/t5/Bills-Packages/Revert-Game-Pass-Control-Back-to-Microsoft/m-p/2344313#M165090

Re: Revert Control Of Game Pass Account Back To Microsoft

NightingaleAdam — Wed, 01 May 2024 15:22:00 GMT

Looks like I'll have to speak to the Mod team so they can speak to Microsoft.

@StuartH - Any chance you could help me with this please? Thanks!

Re: Revert Control Of Game Pass Account Back To Microsoft

NeilO — Wed, 01 May 2024 15:39:29 GMT

Hi @NightingaleAdam have you opted out of the auto renewal in MyBT?

Thanks

Neil

Re: Revert Control Of Game Pass Account Back To Microsoft

NightingaleAdam — Wed, 01 May 2024 15:42:16 GMT

Hi @neil, yes, I contacted support and got them to turn off the auto-renewal about a year ago (straight after activating the code).

Re: Revert Control Of Game Pass Account Back To Microsoft

NeilO — Wed, 01 May 2024 16:04:46 GMT

@NightingaleAdam I'll send you a private message so you can send us your details and we'll raise a case with the Xbox team.

Thanks

Neil

Re: Revert Control Of Game Pass Account Back To Microsoft

NightingaleAdam — Thu, 02 May 2024 11:11:03 GMT

Thanks @NeilO , I've sent those details over.