https://community.bt.com/t5/Bills-Packages/Charged-for-smart-hub-when-returned/m-p/2381307#M168669 <P>I have been charged £50 for a smart hub, which I have returned to BT. The charge was on my bill 11.3.24 and I received an email from BT confirming that they had received the hub back on 6.3.24 and they would credit the next bill. I gave them until the next bill as the timing was close expecting the refund on my next bill. The bill from 11.4.24 contains no refund. Please can this be resolved. Many thanks.</P> Thu, 02 May 2024 11:01:57 GMT Anne-Marie1 2024-05-02T11:01:57Z https://community.bt.com/t5/Bills-Packages/Charged-for-smart-hub-when-returned/m-p/2381307#M168669 <P>I have been charged £50 for a smart hub, which I have returned to BT. The charge was on my bill 11.3.24 and I received an email from BT confirming that they had received the hub back on 6.3.24 and they would credit the next bill. I gave them until the next bill as the timing was close expecting the refund on my next bill. The bill from 11.4.24 contains no refund. Please can this be resolved. Many thanks.</P> Thu, 02 May 2024 11:01:57 GMT https://community.bt.com/t5/Bills-Packages/Charged-for-smart-hub-when-returned/m-p/2381307#M168669 Anne-Marie1 2024-05-02T11:01:57Z https://community.bt.com/t5/Bills-Packages/Charged-for-smart-hub-when-returned/m-p/2381310#M168672 <P>try CS 03301234150&nbsp; or try billing team&nbsp;&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 02 May 2024 11:08:05 GMT https://community.bt.com/t5/Bills-Packages/Charged-for-smart-hub-when-returned/m-p/2381310#M168672 imjolly 2024-05-02T11:08:05Z