This topic

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Fri, 03 May 2024 17:07:42 GMT

Could any of the admin help me out please
I have the same problem but not getting any sense with Bt

Re: Unable to move to any other broadband supplier as my address is not on BT address database

imjolly — Fri, 03 May 2024 17:56:47 GMT

I moved your post to start your own thread so replies apply to you

Are you currently a BT retail broadband customer

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Keith_Beddoe — Fri, 03 May 2024 18:16:58 GMT

@Kebab22

If your query is different to the subject of this thread, then, assuming you are a BT Retail customer, can you please start your own thread with your own title, on this link https://community.bt.com/t5/forums/postpage/board-id/Billqueries

Thanks

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Fri, 03 May 2024 18:39:57 GMT

my query is exactly the same

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Keith_Beddoe — Fri, 03 May 2024 18:42:37 GMT

@Kebab22

Are you a current BT Broadband customer?

If you are, is your address correct on the Royal Mail Postcode Database?

Its the Openreach database that would need updating, that can only bee done by your current provider.

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Fri, 03 May 2024 19:14:47 GMT

Hi Keith
Address is correct with the post office
Currently with bt and have been for a few years,I have tried speaking to different departments in bt but they just keep putting me through to retentions.
Not getting anywhere I'm afraid

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Keith_Beddoe — Fri, 03 May 2024 19:22:03 GMT

@Kebab22

What is needed is an ORDI request submitted to Openreach, with your correct address details.

Try the helpdesk again, now that you know what is needed. If they still cannot help, then a moderator should be able to help. They are only a small team and are very busy, so its likely to take a while before they could assist, which is why I suggested the helpdesk first.

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Fri, 03 May 2024 20:10:32 GMT

Will try again tomorrow

Is the a direct phone no for them Keith?

Thanks for the info its appreciated

Re: Unable to move to any other broadband supplier as my address is not on BT address database

imjolly — Fri, 03 May 2024 20:14:04 GMT

CS 03301234150 is where you need to phone

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Sat, 04 May 2024 11:11:44 GMT

Hi Keith

Tried again with bt today unfortunately cannot seem to get anywhere with them.

Keep saying they don't know what a ordi is.

How would I contact a moderator to help out with this please

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Keith_Beddoe — Sat, 04 May 2024 11:29:17 GMT

I have asked one to post here.

Re: Unable to move to any other broadband supplier as my address is not on BT address database

Kebab22 — Sat, 04 May 2024 11:39:22 GMT

Thank you

Re: Unable to move to any other broadband supplier as my address is not on BT address database

PaddyB — Sat, 04 May 2024 11:42:51 GMT

Hi @Kebab22,

Thank you for posting. I'm sorry my colleagues weren't able to help when you called. If you send me your details, I'll be able to help you correct the address details.

I have sent you a private message with instructions for contacting the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy