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Data Integrity Issue- Still Outstanding

cipfa78 — Sat, 04 May 2024 13:57:12 GMT

Four weeks ago I rang BT asking for the cost options of adding TV to my current broadband package. I was told that a TV package couldn’t be offered to me as there was a data integrity issue on my account.

After numerous calls to 150 and promises that the problem would be sorted,BT are still unable to offer me a TV deal. I cannot understand why they have been unable to sort this out. Apparently the data records show that I already have a TV package!!

Looks as though I will have to go back to Sky as BT staff cannot tell me when they will be able to offer me a deal.

Re: Data Integrity Issue- Still Outstanding

PaddyB — Sat, 04 May 2024 15:20:30 GMT

Hi @cipfa78,

Thank you for posting. I'm sorry you haven't been able to add EE TV to your account. Please send me your details and I'll take a look at this for you.

I have sent you a private message with instructions for contacting the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Data Integrity Issue- Still Outstanding

ArtyVark — Fri, 20 Sep 2024 09:14:06 GMT

Hi,

I have the same issue a technical error on my account and I need to contact the Data Integrity Team any idea how I can do this ?

thanks

Re: Complaint about useless BT

ArtyVark — Fri, 20 Sep 2024 10:34:47 GMT

Post moved from Complaint about useless BT - BT Community

@Peter_W

is it possible you can pm me how to get in touch with the Data Integrity Team. Been speaking to them this morning for about an hour and my BT Account is still not fixed I need to contact them back.

Thanks

Re: Data Integrity Issue- Still Outstanding

Leanne_T — Fri, 20 Sep 2024 10:06:33 GMT

Hi @ArtyVark

Thanks for coming to the community.

Please see our Technical support page for contact details, one of our guides will let you know what is needed to get this sorted for you.

Thanks 🙂

Leanne.